Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your clothing, shoes, or accessories must be in the same condition that you received them: unworn, unused, with all original tags attached, and in the original packaging. You’ll also need the receipt or other proof of purchase.
How to Start a Return
To start a return, please contact us at mims.llc@aol.com.
Approved returns must be sent to:
[Mims.llc@aol.com]
If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, please contact us at mims.llc@aol.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your clothing, shoes, or accessories are defective, damaged, or you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.
Please include your order information and, when applicable, photos of the damaged or incorrect item.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom-made, personalized, or specially ordered items
- Items that have been worn, washed, altered, or damaged after delivery
- Items without their original tags or packaging
- Sale or clearance items
- Gift cards
For hygiene and safety reasons, certain accessories or personal-use items may also be non-returnable if they have been opened, worn, or used.
If you have questions about whether a specific item is eligible for return, please contact us at mims.llc@aol.com.
Exchanges
If you would like a different size, color, style, or item, the fastest way to get what you want is to return your original item. Once your return is accepted, you can place a separate order for the new item.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved or declined.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at mims.llc@aol.com.